Florida Sun lounger Set

PRE-ORDER: BROWN ESTIMATED DELIVERY MID - LATE JUNE 2021

The Florida Sun lounger is a staple favourite for the summer months with its slight arch, side table, and adjustable back, there are also robust wheels allowing you to chase the sun throughout the afternoon. The included cushion features a prominent headrest section, and along with the fully reclining back you will never want to get up.

SET INCLUDES

• Leave rattan outside 365 days a year
• UV & frost resistant
• High strength, powder coated aluminium frame
• Lightweight and rust resistant aluminium frame
• Easy care and low maintenance
• Tempered safety glass
• Deep Filled Cushions

Cushions: Cushion covers are showerproof but not all-weather proof. Please store in a cool, dry area when not in use. Cushion covers can be cleaned with a damp cloth and warm soapy water. Do not use fabric softener/conditioner as this may impact the showerproof properties. Do not machine wash or tumble-dry cushion covers. We recommend purchasing the cleaning kit for rattan and cushions with this product.

Rattan and Frame: Use warm water and a non-abrasive/non-aggressive liquid detergent. Wipe using a soft damp cloth. Do not rub or scrub the surfaces with abrasive materials.

Tables: Use coasters/mats to protect the surface when placing items. Do not put hot items directly on to the surfaces. Do not store glass on its side during assembly, safely place on a flat surface.

PRE-ORDER ITEMS

With such a large amount of our Garden Furniture only available to Pre-order and not being in-stock for immediate delivery, we’re happy to offer our customers the option to pay a 25% deposit on all Pre-order items (excluding the Winter Collection) on orders over £300. Pre-ordering is an ideal way to ensure that you reserve the specific garden furniture that you have always wanted! By Pre-Ordering, you are reducing the chance of missing out on stock ahead of the summer, so it's always best to beat the rush!

Pre-order items will always state that they are available for Pre-order and will show an estimated delivery period both on the product page, in the checkout process and on your order confirmation.

We would like to remind our customers that all pre-order items indicate an estimated shipping date which is accurate at the point of viewing and ordering, however, these dates are estimates only and can be subject to change. TALOR Garden Furniture cannot be held liable for any delays in delivery of Pre-Order items and we recommend purchasing from available stock if you require the goods within a specified timeframe. 

PRE-ORDER PAYMENTS

Simply add your pre-order items to your basket and go to the checkout, a 25% deposit will be taken at the point of order which will reserve your stock, and your remaining balance will be shown. We’ll then monitor your order and will contact you when the stock is available and ready for delivery.

Once the order is ready for delivery, we’ll give you a call to make the relevant arrangements and will take a final balance payment of 75% which is due before the item(s) or order delivers. As an example, for a £2000 order, a deposit of £500 would be payable, with a £1500 balance to pay prior to delivery of the goods.

You have the right to cancel your order before the goods become available and will have your 25% deposit fully refunded if you choose to do so for any reason. If you do cancel your order, you may not secure the same estimated delivery dates that were initially advised if you wished to re-order. You may also be able to switch your product for another product and you will be made aware of any price or delivery adjustments. Our friendly sales team will always be happy to assist by phone or email with cancellations and refunds.

Your payment will be authorised when you place your order and will be debited from your account within 7 days of the order being placed (some payments may remain as ‘pending’ on your bank statement for several days as we very closely monitor all orders for service and security purposes in the best interest of our customers, so please do not worry if this is the case). If you wish to pay for your order in full, please contact us via telephone (020 7947 0780) or email (sales@talor.co.uk) and this can be arranged.

STANDARD DELIVERY

Standard Delivery is free of charge on all orders to England, Scotland, and Wales. 

Delivery to Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery. 

We are proud to offer free delivery to qualifying customers, and we always ensure that our loyal customers receive value for money and a quality service. Furniture deliveries can sometimes be difficult to plan and costly to arrange, which is why our internal team and external hauliers work extremely hard to our ensure logistics run smoothly. To ensure our delivery process is successful, we have strict parameters in place to avoid failed deliveries.

Our delivery partners will send you a text message with a proposed date for delivery. If this is agreeable to you, you will be required to confirm the date by text message. If the date is not agreeable, you can refuse the proposed date and you will be re-contacted with an alternative date. We do request that you make arrangements solely with the delivery partner once they have contacted you, to ensure that all parties are aware of the arrangements.

If you have confirmed your delivery date, you must ensure that you are available to accept delivery at any time between 8am – 8pm on the proposed day. If you are unable to accept delivery or know of any reason that may cause you to miss the delivery (and have confirmed the delivery date), you must contact our haulier, to make them aware of this no later than 48 hours prior to the delivery date.

If you fail to contact our delivery partner to make them aware of this, or do not accept delivery on the proposed date (due to no fault of TALOR or it’s delivery partner), then a re-delivery charge for the full or partial cost of delivery could be applied to the order, and delivery won’t be made until this charge has been paid. If your delivery includes the VIP Delivery Service (please see below for further details), then you will be given the option to have a redelivery with or without the VIP Delivery Service, and this will be reflected in the cost of delivery. TALOR Garden Furniture  will not be held liable for failed delivery charges if the failed delivery is through no fault TALOR. 

VIP DELIVERY SERVICE
Premium products require a premium delivery service, which is why we offer our unrivalled VIP Delivery Service on eligible furniture orders, to England, Scotland (excluding Highlands) and Wales.

The VIP delivery service includes a two-man delivery, product assembly, and removal of all product packaging. This means you can place your order online (or over the phone) with ease and won’t have to worry about disposing of rubbish or setting up your new products! The VIP Delivery option will be shown at checkout - please ensure you select this option so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements, at least 48 hours before your delivery window. 

The VIP Delivery Service is only available on qualifying furniture items and is not applicable to delivery of Artificial Green Walls, Lighting, Gazebo's, Parasols, Log Stores, Grill's & BBQ's, EcoSmart FirePits or other individual accessories and non-Garden Furniture items.

Please note, the VIP Delivery is a service which is subject to several external factors and will only be undertaken at the discretion of the haulier and TALOR Garden Furniture on the day of delivery. The safety and wellbeing of our employees and partners is paramount, and the VIP Service may not take place on the specified day if any of the following reasons that may prevent the high standards of safety and wellbeing being adhered to:

• Poor weather (rain, snow/sleet, high winds, or storms)
• Staff issues (such as employee illness/injury, or shortage of staff due to absence on the day)
• Vehicle or hardware issues (such as vehicle breakdowns or problems with tools).

If the VIP Delivery cannot go ahead on the day of delivery, we will work closely with our customers to offer a viable solution and honour a second visit for the service to proceed within an agreeable timeframe, this would usually be no more than 3-5 working days following the original delivery date. Alternatively, we may offer a full or partial refund (subject to the amount of work undertaken) instead of a return visit. In these instances we request that you please bear with us and we will make suitable arrangements at the very earliest opportunity to do so.  

DELIVERY TIMES
During these challenging times, we've experienced difficulty receiving some stock from overseas, and have also witnessed an increase in demand for garden furniture! We kindly ask you to be understanding of delays that may occur on both pre-orders and in stock items.

We are now advising delivery lead times on all warehouse orders of minimum 3 working days, with our target to deliver items within 3-15 working days for all in-stock items. Delivery may fluctuate slightly before or after this estimated window, so your patience is appreciated during these times.  

Deliveries are generally made Monday to Friday 8am to 8pm, excluding public holidays.

DELIVERY METHODS
As part of the premium service offered by TALOR, majority of large furniture deliveries to Mainland UK are carried out by our dedicated two-man delivery partners. Some items such as Eco-Smart FirePits and Log Stores are delivered via a curb side pallet delivery method, using companies such as Palletways. Smaller items such as cushions and accessories may be made using a courier service such as DPD, DX or Parcel Force.

Deliveries outside of Mainland UK will be made by a mix of pallet and parcel courier services. A curb side delivery is most common (especially on our larger items) and means the goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods, in most instances this will be the end of your driveway. Our standard services do not include set up or assembly of items or removal of packaging materials. A two-man delivery service along with product assembly or packaging removal can be requested, but cannot be guaranteed. 

Please inform us of any delivery restrictions as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. This would unfortunately result in refunded products or additional delivery charges. 

SUPPORT
We understand that your garden furniture is a significant investment. We are always on hand to help with your queries so please do not hesitate to call 

020 7947 0780 or email customerservice@talor.co.uk to discuss the status of your order - our friendly, professional team would be delighted to help. 

We look forward to shipping your orders!

Here To Help,
TALOR