Greetham 6ft Log Store

PRE-ORDER ITEMS

With such a large amount of our Garden Furniture only available to Pre-Order and not being in-stock for immediate delivery, we’re happy to offer our customers the option to pay a 25% deposit on all Pre-Order items and orders over £300. Pre-Ordering is an ideal way to ensure that you reserve the specific garden furniture that you have always wanted! By Pre-Ordering, you are reducing the chance of missing out on stock ahead of the summer, so it's always best to beat the rush!

Pre-Order items will always state that they are available for Pre-Order and will show an estimated delivery period both on the product page, in the checkout process and on your order confirmation.

We would like to remind our customers that all pre-order items indicate an estimated shipping date which is accurate at the point of viewing and ordering, however, these dates are estimates only and can be subject to change. TALOR Garden Furniture cannot be held liable for any delays in delivery of Pre-Order items and we recommend purchasing from available stock if you require the goods within a specified timeframe. 

PRE-ORDER PAYMENTS

Simply add your pre-order items to your basket and go to the checkout, a 25% deposit will be taken at the point of order which will reserve your stock, and your remaining balance will be shown. We’ll then monitor your order and will contact you when the stock is available and ready for delivery.

Once the order is ready for delivery, we’ll give you a call to make the relevant arrangements and will take a final balance payment of 75% which is due before the item(s) or order delivers. As an example, for a £2000 order, a deposit of £500 would be payable, with a £1500 balance to pay prior to delivery of the goods.

You have the right to cancel your order before the goods become available and will have your 25% deposit fully refunded if you choose to do so for any reason. If you do cancel your order, you may not secure the same estimated delivery dates that were initially advised if you wished to re-order. You may also be able to switch your product for another product and you will be made aware of any price or delivery adjustments. Our friendly sales team will always be happy to assist by phone or email with cancellations and refunds.

Your payment will be authorised when you place your order and will be debited from your account within 7 days of the order being placed (some payments may remain as ‘pending’ on your bank statement for several days as we very closely monitor all orders for service and security purposes in the best interest of our customers, so please do not worry if this is the case). If you wish to pay for your order in full, please contact us via telephone (020 7947 0780) or email (sales@talor.co.uk) and this can be arranged.

DELIVERY CHARGES
Delivery is completely free of charge on all orders to England, Scotland and Wales. 

Delivery to Northern Ireland will be calculated at checkout. 

Delivery to Isle Of Man, Jersey, Guernsey, Ireland, and the Highlands are not included and must be quoted for separately, subject to the product(s) you require. Please contact us to help you arrange your delivery. 

COMPLIMENTARY PRODUCT ASSEMBLY & PACKAGING REMOVAL
Premium products require a premium delivery service, which is why we offer our VIP Delivery Service completely free of charge on all orders over £1000 to England and Wales. The VIP delivery service includes a two man delivery, product assembly, and removal of all product packaging. This means you can place your order online (or over the phone) with ease, and not have to worry about the delivery or product set-up either! The VIP Delivery option will be shown at checkout, please ensure you select this option so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements.  

Our VIP Delivery Service is available to residents in Scotland and Northern Ireland at an additional charge (although not guaranteed), but this will need to be requested and quoted for subject to the products required.

For customers in England & Wales placing an order below £1000, product assembly is available at an additional charge of £40 and packaging removal is available at a charge of £20, which is shown at checkout and offered over the phone.

The VIP Delivery Service is not applicable to delivery of Artificial Green Walls, Lighting, Gazebo's, Log Stores or other accessories.

DELIVERY TIMES
During these challenging times we are working closely with our suppliers, couriers and hauliers to ensure the safe processing, packaging, and delivery of our products. 

Due to the current situation, we've experienced difficulty receiving some stock, and have also witnessed an increase in sales due to everyone wanting some gorgeous furniture to enjoy during lockdown! We kindly ask you to be understanding of delays that may occur on both Pre-Orders and In Stock items. We are now advising delivery lead times on all orders of minimum 10 working days, with our target to deliver items within 10-15 working days. Delivery may fluctuate slightly before or after this estimated window, so your patience is appreciated during these times.  

Deliveries are generally made Monday to Friday 8am to 6pm, excluding public holidays.

DELIVERY METHODS
As part of the premium service offered by TALOR, all large furniture deliveries to Mainland UK are carried out by our dedicated two man delivery agents. Smaller items such as cushions and accessories may be made using a courier service such as DPD or DX. 

Deliveries outside of Mainland UK will be made by a mix of pallet and parcel courier services. A curb side delivery is most commonly used (especially on our larger items), and means the goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods, in most instances this will be the end of your driveway. Our standard services do not include set up or assembly of items or removal of packaging materials. A two man delivery service along with product assembly or packaging removal can be requested, but cannot be guaranteed. 

Please inform us of any delivery restrictions as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. This would unfortunately result in refunded products or additional delivery charges. 

RETURNS: FAULTY GOODS
In the rare occasion that the product(s) you have ordered has arrived faulty or damaged then you will need to contact us to make us aware within 48 hours of receiving your delivery. Once we have received your request, we will arrange for the items to be collected, and will have them inspected. Once the return has been completed, your account will be refunded in full. If an item arrives damaged, but you wish to keep your set, we will endeavour to source and send out a replacement part as quickly as possible. In some instances, parts may need to be manufactured specially and shipped from overseas, this process can take from 8-12 weeks, but you will be made aware of this when assisting with your return. 

RETURNS: CHANGE OF MIND
It's not very often that our customers aren't happy with their purchase, but very occasionally, it happens. You can shop at TALOR with confidence knowing that we have a free returns policy which lasts 48 hours from the point of delivery. If 48 hours have gone by since your order delivery, you may be not be eligible for a refund or exchange due to the furniture being left out in the Great British outdoors.

To be eligible for a return, your item must be completely unused and in the same condition that you received it, and with the original packaging. To complete your return, please email customerservice@talor.co.uk and reference your email 'Order #### Return' - we will require a receipt or proof of purchase.

If your product(s) fall within any of the following categories, a refund may not be offered or you may only be eligible for a partial refund:

• Any item not in its original condition
• Any item damaged or missing parts for reasons not due to our error
• Any item that has been requested to be returned more than 48 hours after delivery

REFUNDS
The returns and refunds process can take up-to 21 working days as the furniture needs to be collected, returned, and assessed by our warehouse teams. Once your product return has been received and inspected, will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your full or partial refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment. This is usually completed within 3-5 days of receiving your return. 

SUPPORT
We understand that your garden furniture is a significant investment. We are always on hand to help with your queries so please do not hesitate to call 

020 7947 0780 or email customerservice@talor.co.uk to discuss the status of your order - our friendly, professional team would be delighted to help. 

We look forward to shipping your orders!

Here To Help,
TALOR