FREQUENTLY ASKED QUESTIONS
Unsure of something? Read the FAQ's below for some further insight - if you're still stuck, contact us here!
The item I want is out of stock... when will it be available to purchase again?
Ah! We're sorry that we don't have your product readily available for shipping. As we have so many products, there is no specific answer to give, and it would be best to contact us to ask about your product and order specifically, and we can then advise an estimated shipping and delivery date. Usually, we re-stock and turn products around every 4-8 weeks.
When will I receive my order?
Most stocked-in products and orders are currently being processed, dispatched and delivered within 10-15 working days. If you are unsure about a delivery time before placing your order, and require the products by a certain date, it's best to give us a call beforehand to avoid disappointment. We always turn products around as fast as we can, but we also do our best to manage expectations!
How can I pay for my order?
We accept all major Credit/Debit Cards (including AMEX), Amazon Pay, PayPal, and Bank Transfer. Orders will be processed and shipped once payment has been received in full.
Can I collect my order?
Collection can sometimes be arranged but may still be subject to a small surcharge depending on the product and timeframe. We would recommend contacting us to check first, but in most cases, you would be able to arrange a collection date and time from a location in either Skegness, Loughborough or Warrington.
How will my delivery be made?
Due to the large, bulky nature of the majority of our products, most of them have to be made on a Pallet based delivery. Pallet deliveries are also classed as roadside delivery, which means you must be there to physically move the products too. It is important that you are available to sign for and receive your parcel on the day of delivery. If you are not available to receive your order and do not give us permission to leave the products roadside, you may be subject to a standard cost re-delivery charge. If you do need to select a certain delivery date, please leave it in the comments with your order or email email@example.com, and we'll be happy to help. Saturday deliveries can also be requested at a charge. For more shipping information, read our shipping policy here.