FREQUENTLY ASKED QUESTIONS

Unsure of something? Read the FAQ's below for some further insight - if you're still stuck, contact us here!

The item I want is out of stock... when will it be available to purchase again?

Ah! We're sorry that we don't have your product readily available for shipping. As we have so many products, there is no specific answer to give, and it would be best to contact us to ask about your product and order specifically, and we can then advise an estimated shipping and delivery date. Usually, we re-stock and turn products around every 4-8 weeks. 

When will I receive my order?

Most stocked-in products and orders are currently being processed, dispatched and delivered within 10-15 working days.  If you are unsure about a delivery time before placing your order, and require the products by a certain date, it's best to give us a call beforehand to avoid disappointment. We always turn products around as fast as we can, but we also do our best to manage expectations! 

How can I pay for my order?

We accept all major Credit/Debit Cards (including AMEX), Amazon Pay, PayPal, and Bank Transfer. Orders will be processed and shipped once payment has been received in full.  

Can I collect my order?

Collection can sometimes be arranged but may still be subject to a small surcharge depending on the product and timeframe. We would recommend contacting us to check first, but in most cases, you would be able to arrange a collection date and time from a location in either Skegness, Loughborough or Warrington. 

How will my delivery be made?
Great question! For all shipping information, read our delivery information.