Delivery is completely free of charge on all orders to England, Scotland and Wales.
Delivery to Northern Ireland will be calculated at checkout.
Delivery to Isle Of Man, Jersey, Guernsey, Ireland, and the Highlands are not included and must be quoted for separately, subject to the product(s) you require. Please contact us to help you arrange your delivery.
COMPLIMENTARY PRODUCT ASSEMBLY & PACKAGING REMOVAL
Premium products require a premium delivery service, which is why we offer our VIP Delivery Service completely free of charge on all orders over £1000 to England and Wales. The VIP delivery service includes a two man delivery, product assembly, and removal of all product packaging. This means you can place your order online (or over the phone) with ease, and not have to worry about the delivery or product set-up either!
The VIP Delivery Service is not applicable to delivery of Artificial Green Walls, Lighting, Gazebo's, Log Stores or other accessories.
Our VIP Delivery Service is available to residents in Scotland and Northern Ireland at an additional charge (although not guaranteed), but this will need to be requested and quoted for subject to the products required.
For customers in England & Wales placing an order below £1000, product assembly is available at an additional charge of £40 and packaging removal is available at a charge of £20, which is shown at checkout and offered over the phone.
During these challenging times we are working closely with our suppliers, couriers and hauliers to ensure the safe processing, packaging, and delivery of our products. This means that preventative measures are being taken within factories and offices, and contactless deliveries are now being made, and no signature will be required.
Due to the current situation, we've experienced difficulty receiving some stock, and have also witnessed an increase in sales due to everyone wanting some gorgeous furniture to enjoy during lockdown! We kindly ask you to be understanding of delays that may occur. We are now advising delivery lead times on all orders of minimum 10 working days, with our target to deliver items within 10-15 working days. Delivery may fluctuate slightly before or after this estimated window, so your patience is appreciated during these times.
If you are looking for your products sooner, please contact us to see if we can assist. TALOR or one of its partner couriers will advise you of your delivery status and help you arrange your delivery within around 10 working days of your order being placed, often much sooner.
If more than 10 working days have passed with no contact and you'd like to double check the status of your order, please call 020 7947 0780 or email firstname.lastname@example.org to review the status of your order.
Deliveries are made Monday to Friday 8am to 6pm, excluding public holidays.
As part of the premium service offered by TALOR, all large furniture deliveries to Mainland UK are carried out by our dedicated two man delivery agent. Smaller items such as cushions and accessories may be made using a courier service such as DPD or DX.
Deliveries outside of Mainland UK will be made by a mix of pallet and parcel courier services. A curb side delivery is most commonly used (especially on our larger items), and means the goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods, in most instances this will be the end of your driveway. Our standard services do not include set up or assembly of items or removal of packaging materials. A two man delivery service along with product assembly or packaging removal can be requested, but cannot be guaranteed.
Please inform us of any delivery restrictions as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. This would unfortunately result in refunded products or additional delivery charges.
REFUNDS & COMPLICATIONS
In the rare event that your item is shown as 'in stock' on our website, but we have run out of stock, we will contact you immediately arrange a refund, advise of when stock will be coming back in, or offer an alternative product that you are just as happy with. We don't capture payments until our team are confident that stock has been allocated and the order is correct.
In the rare occasion that the product(s) you have ordered has arrived faulty or damaged then you will need to contact us to arrange collection, and your account will be refunded in full upon arrival back to us and the unit assessed. If an item is damaged, we will endeavour to send out a replacement part as quickly as possible.
We are always on hand to help with your queries so please do not hesitate to call
020 7947 0780 or email email@example.com to discuss the status of your order.
We look forward to shipping your orders!
Here To Help,