Delivery is free of charge on all orders to England, Scotland, and Wales.
Delivery to Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery.
We are proud to offer free delivery to qualifying customers, and we always ensure that our loyal customers receive value for money and a quality service. Furniture deliveries can sometimes be difficult to plan and costly to arrange, which is why our internal team and external hauliers work extremely hard to our ensure logistics run smoothly. To ensure our delivery process is successful, we have strict parameters in place to avoid failed deliveries.
Our delivery partner (most commonly Epic Logistics) will send you a text message with a proposed date for delivery. If this is agreeable to you, you will be required to confirm the date by text message. If the date is not agreeable, you can refuse the proposed date and you will be re-contacted with an alternative date. We do request that you make arrangements solely with the delivery partner once they have contacted you, to ensure that all parties are aware of the arrangements.
If you have confirmed your delivery date, you must ensure that you are available to accept delivery at any time between 8am – 8pm on the proposed day. If you are unable to accept delivery or know of any reason that may cause you to miss the delivery (and have confirmed the delivery date), you must contact our haulier, Epic Logistics, to make them aware of this no later than 48 hours prior to the delivery date.
If you fail to contact Epic Logistics to make them aware of this, or do not accept delivery on the proposed date (due to no fault of TALOR or it’s delivery partner), then a re-delivery charge for the full cost of delivery will be applied to the order, and delivery won’t be made until this charge has been paid. If your delivery includes the VIP Delivery Service (please see below for further details), then you will be given the option to have a redelivery with or without the VIP Delivery Service, and this will be reflected in the cost of delivery. TALOR Garden Furniture and Epic Logistics will not be held liable for failed delivery charges if the failed delivery is through no fault of either company.
VIP DELIVERY SERVICE
Premium products require a premium delivery service, which is why we offer our complimentary VIP Delivery Service on all eligible furniture orders over £1000, to England and Wales. Our VIP Delivery Service is available in Scotland but does not include the Scottish Highlands. The cost for VIP Delivery in Scotland will be calculated at checkout. VIP Delivery is not currently available outside of England, Scotland, or Wales.
The VIP delivery service includes a two-man delivery, product assembly, and removal of all product packaging. This means you can place your order online (or over the phone) with ease and won’t have to worry about disposing of rubbish or setting up your new products! The VIP Delivery option will be shown at checkout - please ensure you select this option so that we can arrange this service. If your checkout doesn't show this option, please contact us so that we can make the relevant arrangements, at least 48 hours before your delivery window.
For qualifying customers placing orders of less than £1000, product assembly is available at an additional charge of £60 and packaging removal is available at a charge of £20, which is shown at checkout and is offered over the phone.
The VIP Delivery Service is only available on qualifying furniture items and is not applicable to delivery of Artificial Green Walls, Lighting, Pergolas, Gazebo's, Log Stores or other accessories and non-Garden Furniture items.
Please note, VIP Delivery is a complimentary service which is subject to several external factors and will only be undertaken at the discretion of Epic Logistics and TALOR Garden Furniture on the day of delivery. The safety and wellbeing of our employees and partners is paramount, and the VIP Service may not take place if any of the following reasons that may prevent the high standards of safety and wellbeing being adhered to:
- Poor weather (rain, snow/sleet, high winds, or storms)
- Staff issues (such as employee illness/injury, or shortage of staff due to absence on the day)
- Vehicle or hardware issues (such as vehicle breakdowns or problems with tools).
As this is not a chargeable service, TALOR Garden Furniture or it’s delivery partners cannot be held liable for subsequent charges due to the service not taking place, and we cannot provide compensation or provide any form of monetary refund if the VIP Service does not take place. In all events, we will work closely with our customers to offer a viable solution and honour a second visit for the service to proceed within an agreeable timeframe, this would usually be no more than 3-5 working days following the original delivery date. In these instances we request that you please bear with us and we will make suitable arrangements at the very earliest opportunity to do so.
During these challenging times, we've experienced difficulty receiving some stock from overseas, and have also witnessed an increase in demand for garden furniture! We kindly ask you to be understanding of delays that may occur on both pre-orders and in stock items.
We are now advising delivery lead times on all orders of minimum 10 working days, with our target to deliver items within 10-15 working days for in-stock items. Delivery may fluctuate slightly before or after this estimated window, so your patience is appreciated during these times.
Deliveries are generally made Monday to Friday 8am to 8pm, excluding public holidays.
As part of the premium service offered by TALOR, all large furniture deliveries to Mainland UK are carried out by our dedicated two-man delivery partners. Smaller items such as cushions and accessories may be made using a courier service such as DPD, DX or Parcel Force.
Deliveries outside of Mainland UK will be made by a mix of pallet and parcel courier services. A curb side delivery is most common (especially on our larger items) and means the goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods, in most instances this will be the end of your driveway. Our standard services do not include set up or assembly of items or removal of packaging materials. A two-man delivery service along with product assembly or packaging removal can be requested, but cannot be guaranteed.
Please inform us of any delivery restrictions as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. This would unfortunately result in refunded products or additional delivery charges.
We are always on hand to help with your queries so please do not hesitate to call
020 7947 0780 or email email@example.com to discuss the status of your order.
We look forward to shipping your orders!
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